KUBRA IQ™ Delivers Innovative Payment Options Using Amazon Alexa, Facebook Messenger, and More
Summary
KUBRA IQ understands commands and supports conversations and interactions that go beyond bill payments including account balance requests, voting reminders and polling locations, parking fee payments, road closure reporting, and more. Additionally, KUBRA solutions offer a wide variety of other payment options including digital, in-person, IVR, CSR-Assisted, and mail. “Customers want convenience, but not at the expense of personalized, one-of-a-kind customer experiences,” said Rick Watkin, President and CEO of KUBRA. “That’s why we developed KUBRA IQ to be an omni-channel solution that empowers customers to pay their bills and navigate their interactions with organizations through a multitude of channels that suit their unique needs. Our portfolio includes billing and payment, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers.
