Observe.AI Raises $26M in Series A Funding

Funding Rounds

▤ Summary

Observe.AI, a San Francisco, CA-based provider of an AI-powered agent enablement platform for voice customer service, raised $26m in Series A financing. The company intends to use the funds to expand its US-India team globally and accelerate product development. Led by Swapnil Jain, CEO and co-founder, Observe.AI uses the latest speech, natural language processing, and deep learning technologies to analyze customer conversations and provide adaptive coaching, including completely automating some parts of the quality assurance and compliance tracking processes. In the past 12 months, Observe.AI has signed 100 customers and formed partnerships with other organizations like Talkdesk, ERCBPO, and itelBPO. Large enterprises and emerging brands use the solution including TripAdvisor, Concentrix, ClearMe, and Farfetch.

$ Funding

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Amount $26.2M Total raised
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Date December 10, 2019 Announcement date
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Investors Steadview Capital Lead investors
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Company http://www.observe.ai Funded company

▥ Classifications

industries
No industries detected
applications
Customer Service & Support

◇ AskAI Classifications

Labels
Artificial Intelligence Contact Center Software SaaS

▦ Linked Companies

Observe.AI
$1M to $5M