LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise
Summary
The Teckst acquisition continues LiveVox’s commitment to growing its U-Series tools, which offer an incremental path for enterprises and contact centers to evolve their operations from primarily voice-based strategies to ROI-driven digital engagement. LiveVox’s growing omnichannel offering empowers its enterprise clients to target, acquire, retain, understand, communicate, and collaborate with their customers within a single pane of glass. Messaging will be the driving force behind the next wave of change, enabling best-of-breed omnichannel communication customer engagement.” “We are thrilled to join the LiveVox family,” said Josh Rochlin, CEO of Teckst. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the manager’s fingertips.
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