The Real Face of a Great Customer Experience!
Summary
Instead, like so many shiny new initiatives, it would behoove us to unpack two sayings that have entered the lexicon of our behavior as human beings in the business world. While it’s been said a million times it does bear repeating: People, Process and Technology are indispensable for you customers to have a great experience. The smartest and most helpful counter salesperson in the world is handicapped if the information they need takes a computer science degree to find. The most upbeat and smartest CSR in your company is hamstrung if they need to navigate through bureaucracy and multiple screens just to get approval for a discount that the customer is entitled too If you as a wholesale distributor, hardlines retailer or manufacturer run SAP you know exactly what I am talking about. Company’s like Lumber Liquidators, Milliken, Pacific Coast Supply, Crafco and Ann Sacks have found that their people incorporating refined processes and using DataXstream’s OMS+ can be the face of a great customer experience.
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