Marlin-backed Serenova acquires technology from Loxysoft

▤ Summary

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today announced it acquired the technology and hired the team behind the ProScheduler platform from Loxysoft. With this new, sophisticated technology added to its portfolio, Serenova will offer customers of all sizes the ability to fully leverage their workforce investments through advanced and accurate scheduling, reducing staffing costs and improving ROI. “By providing tools that deepen the capabilities of supervisors to manage their organizations, we are expanding the meaning and scope of what a cloud contact center platform should be capable of managing.” Serenova’s integrated solution will enable organizations to significantly improve upon their key performance indicators (KPIs) by enhancing employee engagement, efficiency and satisfaction—a critical component to the contact center’s ability to drive business growth. Already an award-winning product, CxQM unifies Quality Management (QM) with CCaaS to eliminate the challenges created by siloed solutions through a consolidated, 360-view of customer and agent interactions. This single source of truth provides global brands insights about customer information and experiences as they pivot between channels such as SMS, voice, or Facebook Messenger.

▦ Linked Companies

Loxysoft Group

$1M to $5M