What’s More Important…Being Right Or Your Gut Lining?: WebDentistry: Home of SmileFinder!
Summary
This may leave the practitioner feeling confused, as you believe you acted in the patient’s best interest, you rendered a service and should be paid appropriately, or the patient did not follow through to complete the recommended treatment. You may worry that by refunding fees you are admitting you did something wrong, you are liable, or you will suffer the consequences of your patient writing bad reviews on social media. In most circumstances, refunding fees is not an admission of guilt or liability and does not need to be reported to the Colorado Dental Board or National Practitioner Data Bank (NPDB) as a settlement. You may want to make a statement that by cashing the check, the patient agrees that any complaint or claim related to the fee is resolved. Candace DeLapp DDS, is the associate executive director of the Dentists Professional Liability Trust of Colorado.