Lavalier Personal Jewelry Insurance Partners with Pypestream to Simplify the Consumer Experience
Summary
“Lavalier partnered with Pypestream to incorporate artificial intelligence – AI – in our consumer application process for personal jewelry insurance,” explained Joseph Dowd, president of Berkley Asset Protection, Lavalier’s parent company. “This makes applying for insurance a snap.” Lavalier chose Pypestream, a customer-engagement software firm that uses conversational AI, to create a more user-friendly, informed experience. “As far as we can determine, Lavalier is among the first to use two-way messaging to quote and bind insurance policies online,” said Marketing and Sales Vice President Melissa Becker. “We wanted the process to be easy, yet provide consumers with useful information throughout the process.” Lavalier Personal Jewelry Insurance, a program of Berkley Asset Protection, provides worldwide, comprehensive coverage – including loss, theft, and damage – so jewelry consumers get back to enjoying life, not worrying about the “what ifs.” Policies are issued by Berkley National Insurance Company, an A.M. Best A+ rated company. Not all products and services are available in every jurisdiction, and the precise coverage afforded by any insurer is subject to the actual terms and conditions of the policies as issued.
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