Aladtec software streamlines workforce tasks at two Cleveland-area...
Summary
Five years later, the reorganization continues, but 30 agencies are now dispatched through two suburban Cleveland centers that rely on cloud-based Aladtec scheduling and workforce management software to streamline staffing and communications with more than 100 employees.When a supervisor needs to fill an open shift, he or she types a quick note to staff who are qualified and unscheduled, and each receives an e-mail or text message, inviting them to respond.Work rules only allow one employee per shift to request time off, “so when someone beats them to the punch whether (through) seniority or some other reason, they love the ability to trade.“I don’t have stacks of cards sitting on my desk as I process them.” She also built a “Records Request” form to document requests to the dispatch centers from any member departments, media, prosecutors, etc.Bundling dispatch for multiple agencies under one roof will also help Chagrin Valley, and Heights Hillcrest receive a share of fees cell-phone subscribers pay each month under state law.