Product update: Subtickets, Customer satisfaction surveys and Dependent custom fields

▤ Summary

At Jitbit we often find ourselves in a situation when we have to deal with multiple unrelated issues for a customer, but they were all submitted in a single ticket. Check out this video (25 seconds, no sound): Subtickets are a very easy and straightforward way to split one big task into multiple smaller ones. We finally made it - now you can survey your customers in "ticket has been closed" email notifications. Also make sure the "CC all subscribers" setting is off to enable this feature, otherwise the app would be sending the rating prompt to everyone on the ticket, not just the originator. After you do that your customers will be able to leave their rating by following a link in an email notification after you close a ticket.

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Jitbit

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