Priority Health launches new app and member account to create simple, personalized experience
Summary
Members will be able to view their personalized information, find the doctors they need, keep track of spending and access tools to help save money on the cost of care. This is in response to our members’ needs where 85 percent prefer to self-serve online and eliminate the need to pick up the phone.” The app is intended to help members manage all aspects of their health insurance and wellbeing needs in one place. Features in the app include tracking spending balances, searching claims and a detailed breakdown of care and prescription costs, messaging customer service, access to tools such as Find a Doctor, Cost Estimator, virtual care and personalized programs and activities to stay healthy. “In today’s digital age, we understand the importance of incorporating new technology into our member’s experience to best serve their needs,” said Lolli. Serving more than one million members each year and offering a network that includes 97 percent of primary care physicians in Michigan, Priority Health continues to be recognized as a leader for quality, customer service, transparency and product innovation.