Cisco Completes Purchase of CloudCherry
Summary
The deal was announced on August 26, 2019. CloudCherry provides predictive analytics, rich customer journey mapping and survey capabilities. The company’s open API platform simplifies how customer data is ingested from systems of records, transactional data, and other data sources – all in real time – to allow agents to improve customer loyalty and satisfaction. Together, Cisco and CloudCherry will enable companies to improve their contact center from delivering reactive care to providing predictive support and move from isolated customer interactions to cohesive, engaging experiences for improved business outcomes.
Funding
Amount
-
Total raised
Date
October 14, 2019
Announcement date
Investors
Cisco
Lead investors
Company
-
Funded company
Classifications
industries
No industries detected
applications
General BI
AskAI Classifications
Labels
SaaS
Enterprise Software
Collaboration Software
Linked Companies
Cisco
$1B+