Theatro Enters the Gaming and Hospitality Market with Deployment at the New Coyote Valley Casino
Summary
It enables more efficient coordination and collaboration which both have a tremendously positive impact on the guest experience,” said Lesley Simmonds, vice president and general manager of casinos & hospitality, Theatro. “We’re excited to bring the impact of the mobile revolution to Coyote Valley Casino’s entire workforce, creating a remarkable experience for employees and guests alike, and one that will be a springboard as Theatro enters hospitality more broadly.” In the past, casino staff had to rely on legacy communication systems, including two-way radios, overhead paging, and walk-to-talk for support on the floor. Theatro’s in-ear Intelligent Voice Assistant gives hourly service employees “heads up, hands-free” connectivity that allows them to leverage not only the collective knowledge and support of their teammates, but also critical information housed in enterprise systems. To meet these increasing expectations, Coyote Valley Casino turned to Theatro’s mobile technology to empower their staff with a platform that could help them respond to requests faster and more effectively. With the latest in information and voice innovation from Theatro, Coyote Valley Casino is ensuring their employees have a competitive edge in setting the new standard in guest service.