IFS success services tackle challenge of software outcomes - CW Developer Network
Summary
As such, IFS has introduced two new service offerings aimed specifically at helping customers maximise what their software can do and deliver. The new product plays are differentiated to cater to the needs of businesses from global enterprise-scale organizations looking to work extensively with a dedicated customer success team, to mid-sized companies that want right-sized application management and support (AMS) on an ongoing basis. Safeguarding: Offering customers choice through a network of partners from system integrators, change management specialists and boutique industry technology houses. IFS senior vice president of consulting Stefano Mattiello has explained that his company is continuously improving the ways in which the software is deployed and utilised. He notes that the IFS methodology has been extended to include post-go-live value realisation and value maximisation phases to reflect customers’ evolving business needs.