Improving CAHPS Hospice Survey Results: Communicating Provider Arrival Time | Axxess
Summary
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey empowers hospice organizations by attracting referral sources, driving business growth, and sustaining compliance with industry regulations, including the current pay-for-reporting requirements and the shift to value-based care on the industry’s horizon. This question evaluates the caregiver’s perception of how frequently the hospice team communicated their visit arrival times throughout the patient’s care. Optimizing performance on this question relies on the hospice team’s ability to keep the patient’s primary informal caregiver aware of visit times and facilitate clear and continuous communication regarding scheduling and arrival. Communicating visit arrival times is a critical element of optimizing patient and family engagement in healthcare. Our next installment will continue the discussion on optimizing communication between hospice care providers and recipients to improve the quality of patient and family lives.
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