New Webinar to Reveal How IT Leaders at Law Firms Can Use ServiceNow® to Increase Billable Hours
Summary
ARLINGTON, Va.--(BUSINESS WIRE)--Crossfuze, a ServiceNow Elite Partner that helps organizations reimagine enterprise services to achieve digital transformation, announced it will host a free webinar titled, “How to Increase Law Firm Billable Hours with a Mature IT Department,” featuring Kerry Angel, service delivery manager at Macfarlanes Law Firm, and David Stevenson, ITSM practice lead at Crossfuze. As such, IT leaders in the legal industry face more pressure than ever to leverage technology to streamline and automate administrative tasks in and outside of IT. During the webinar, Angel will share how she led the transformation of their IT Service Management and improved operational efficiency by delivering faster incident resolution, seamless user experiences and improved work prioritization using ServiceNow® ITSM. The study surveyed 100 IT leaders in U.S. law firms about where they stand on the ITSM Maturity Curve. Webinar attendees will gain an understanding of how IT can directly contribute to modernizing how their firm operates and improve the employee and client experience.
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