Semafone Adds New Accessibility Features to Award-Winning Cardprotect Voice+ Payments Solution
Summary
One of the most important new features is Live Voice Capture, which addresses critical needs of vulnerable, elderly or disabled customers unable to use a telephone keypad to enter their payment card details. The solution integrates seamlessly with existing contact center technology and customizable analytics capabilities will ensure customers have access to meaningful, real-time data on payment transactions as they occur across a customer’s estate. Semafones patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing. This prevents personal data from entering the business and IT infrastructure, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. Semafone is vertically agnostic and its extensive customer base includes companies such as Aviva Canada, Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications, Santander, Sutter Health and TVG.
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