Customer Satisfaction with PCs and Household Appliances Inches Up, ACSI Data Show
Summary
“While U.S. and China trade disputes have yet to negatively impact consumer demand, the imposition of tariffs could drive up prices, causing customers to forgo or delay purchases,” said David VanAmburg, Managing Director at the ACSI. Apple holds the top spot for a second straight year with a stable ACSI score of 83 and leads the industry in the laptop and tablet segments. Customers consider Dell machines more reliable, while Toshiba, which finished last in 2018, soars thanks to faster devices that crash less frequently compared to a year ago. It measures and analyzes customer satisfaction with more than 400 companies in 46 industries and 10 economic sectors, including various services of federal and local government agencies. ACSI and its logo are Registered Marks of the University of Michigan, licensed worldwide exclusively to American Customer Satisfaction Index LLC with the right to sublicense.