M.R. Asks 3 Questions: Nick Mehta, CEO, Gainsight | Sandhill

▤ Summary

He has his Masters in Computer Science from Harvard, is a die-hard football fan, a family man and a feminist. Nick Mehta: The first and most important premise we need to establish is that “customer service” is a dated concept. Companies that take this human-first perspective in customer success are able to build deeper relationships with their clients to ride through the ups and downs. : In your opinion, what is the most difficult part of customer service for businesses to maintain, 3, 5 and 10 years out from implementing? Nick: The biggest challenge is that customer success is fundamentally “time shifted” just by the nature of the practice and the business model.

▦ Linked Companies

Gainsight

$100M to $250M