TeamViewer Integrates with Zendesk Chat
Summary
“Customers expect to communicate and solve problems on the channel of their choice,” says, Michelle Torres, Senior Manager, Apps Marketplace at Zendesk.“Secure remote assistance is an important tool for IT support and the TeamViewer integration with Zendesk Chat gives agents the ability to quickly solve complex customer problems, regardless of what device or channel they may be using.”Agents can now launch a TeamViewer remote assistance session easily by automatically inserting a service case link into the Chat widget.“Remote assistance is one more tool agents can leverage to improve the customer experience,” says Constantin Falcoianu, director of business development at TeamViewer.TeamViewer is a leading global software provider for secure remote access, support, connectivity, monitoring, IoT and team collaboration.