Verint Recognized as Market Share Leader in Workforce Optimization and Recording Solutions
Summary
For the second consecutive year, the company holds the leadership position in market share in Europe, Asia-Pacific and Rest-of-World, comprising the Caribbean and Latin America (CALA) and the Middle East and Africa (MEA).“With a focus on innovative solutions that drive workforce engagement—and by incorporating automation powered by artificial intelligence (AI), chatbots and robotics—we’re in step with the report’s analysis of the latest market trends and emerging areas of investment worldwide.”While the report notes no surprises in the revenue analysis this year, it offers an insightful description of the state of the market today.“The WFO market has experienced an amazing 40-year run, starting with independent solutions for recording and quality assurance, transforming to suites with more capabilities, and now expanding into automation and AI.”Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.
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