Nectar Launches Customer Experience Testing and Monitoring Services
Summary
JERICHO, N.Y.--(BUSINESS WIRE)--Nectar Services Corp., the leader in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, today announced it now offers the industry’s most complete approach to customer experience assurance testing and monitoring for contact center and IVR teams with the launch of Nectar Customer Experience (CX) Assurance. CX Assurance offers a complete suite of capabilities including auto-discovery, voice recognition and simulation, dynamic call automation and load testing to enable contact center DevOps teams to launch new platforms and configuration changes in less time and with more confidence. Nectar is excited to offer a new alternative for automated CX testing that offers both superior functionality and industry-leading cost efficiency.” Contact center managers and DevOps teams are constantly challenged to balance the business demands for speed to market with the work required to protect performance metrics that measure customer satisfaction and brand image. Perpetual monitoring enables contact center management teams with alerting and historical reporting based on service availability, functionality and call quality factors that may impact CX metrics. Nectar improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information.