Sharpen Technologies Taps Industry Veteran Bill Gildea as New CEO; Adds Seasoned Marketing Pro Joe Staples to Board

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INDIANAPOLIS--(BUSINESS WIRE)--Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, has hired Bill Gildea as its new CEO, and added marketing veteran Joe Staples to the company’s board of directors. “Bill’s proven operational experience helping cloud software companies succeed, combined with his data-driven approach, make him an invaluable asset as we enter our next phase of growth,” Simmons said. Before that he served as chief operating officer for publicly traded global cloud contact center company Interactive Intelligence (acquired by Genesys). “I’m excited to bring to bear my hands-on industry experience to help Sharpen take full advantage of a global cloud contact center market forecast to reach a whopping $24 billion by 2023,” Gildea said. “We’re fortunate to tap into Joe’s long track record of helping cloud software companies build their brands and fuel their revenue engines with hyper-effective marketing programs,” Simmons said.

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Customer Service & Support

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Software as a Service (SaaS) Contact Center Software Customer Experience Management

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