Halfords Partners with 8x8 to Deliver Superior Customer Service
Summary
When the new technology is fully in place, Halfords will utilize 8x8’s rich reporting and interaction analytics features, enabling the company to continuously improve actual call experiences. The systems we had in the past simply didn’t support us in the way that we needed them to – our customer service was disjointed with the various teams using different platforms to handle calls and keep track of queries. Having all of our customer support technology in one place, with advanced reporting and analytics capabilities, will be pivotal for us, especially during peak retail moments such as Black Friday, Easter and MOT season. 8x8 is the right provider to meet our needs both today and as we grow.” Mary Ellen Genovese, managing director of European operations at 8x8, said: “We are delighted to be working with Halfords, a UK retailer that has a brilliant reputation for customer service. Halfords also operates a growing UK-wide fleet of ‘Halfords Mobile Expert’ vans equipped to carry out vehicle maintenance, servicing and repairs at customers’ homes and workplaces.
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