Spending on AI systems set to surge and consultants are going to thrive

▤ Summary

Media, which will use AI for content management and recommendations, will spend at a five year compound annual growth rate of 33.7%. The real catch here is that the largest share of AI spending in 2019 will go to IT services "as firms seek outside expertise. AI will touch everything from enterprise resource planning to customer service apps to healthcare systems. Use cases vary, but the largest AI uses in 2019 revolve around automated customer service agents, threat intelligence and prevention systems and sales process recommendation. Over five years, automated human resources and pharmaceutical research and development will grow the fastest.

▦ Linked Companies