Noble Systems to Exhibit Award-Winning Contact Center, Compliance, Gamification and Workforce Engagement Management Solutions at Debt Connection Symposium and Expo 2019
Summary
Noble Systems Corporation, a global leader in omnichannel contact center technologies, today announced that it would display its Omnichannel Contact Center, Workforce Engagement (WEM), Gamification and Analytics solutions at the upcoming Debt Connection Symposium and Expo 2019 (DCS2019), to be held September 10 - 12, 2019, at the Red Rock Hotel in Las Vegas, Nevada. Debt collection contact center agents face stress, angry customers and other emotionally taxing challenges every single day. Using game mechanics, Noble Gamification drives desired behaviors, leverages science-based motivational techniques to train, provides ongoing feedback to and rewards collectors for improved business outcomes. Chris Hodges, SVP, Noble Systems said, “Businesses must recognize that collections agents work in a hornet’s nest of hostility and provide them with the training, technology and support to do their jobs efficiently, cost-effectively and with a positive attitude. Noble offers a unified suite of inbound, outbound and omnichannel contact processing, strategy planning, resource management and compliance tools for companies of all sizes.