4 Must Have Components of an Internal Help Desk system

▤ Summary

In fact our recent survey has shown that more than 45% of companies that use help desk software - are using it for internal IT problem solving exclusively, without connecting customers to it. For email, project management, messaging, CRM, HR, accounting, budgeting, software source control, bug tracking etc. An easy to use API is also a "must have", in case the company needs to integrate IT ticketing into a custom in-house built system or a legacy app. The Knowledge Base is then used by the IT department to publish common "how tos" and public FAQs for employees, or even private articles for internal IT staff. Weve been helping setting up support processes in several big organizations and it always boils down to "how can we eliminate this question in the future" not just "lets deal with the issue now".

▦ Linked Companies

Jitbit

$50M to $100M