What It Means To Be a Good Listener In The Funeral Profession
Summary
Carolyn Shadley and John Meyer are a high-energy team with amazing insights into interpersonal communication. Listening is so important because it builds trust and understanding, shows care for the other and will help you unlock a treasure trove of information. Remember things like how close you are to the other person (proxemics) or how you move (kinesics) all contribute to the way you communicate. Dr. Shadle highlights that we are not always given very good practice at using emotional vocabulary that shows empathy and helps us express ourselves, which is why they shared with us a “Feeling Words” chart. Becoming aware of how to listen, as well as when to speak and when to let the other person talk creates better conversations and fewer conflicts.
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