The benefits of augmented reality (AR) & digital work instructions
Summary
By simply enabling a workforce to digitally access resources, an organization can save time, proactively improve processes, and more effectively manage quality. Augmented Reality allows workers to very quickly and efficiently cross reference material and pull up related images, user guides, bulletins, and other content. With an augmented experience the service technician can link directly back to technical information to read further into a problem that perhaps wasn’t included on the paper instruction manual or was somewhere else. Therefore, if a service task were to get interrupted, someone else on the team could pick up where the previous technician left off – knowing that the all the steps in the work instructions have been completed and signed off by the last worker. In other words, it can help an organization notice discrepancies between expectations and execution – ‘as written’ and ‘as executed.’ You open the door to many closed loop quality control improvements when you have insight into, and a digital signature on every completed task.
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