Is that really the case...?
Summary
Then, at the end of the business day, someone has to count and balance the cash drawer, and prepare a deposit. If, for some reason, the cash drawer doesn’t balance, the discrepancy must be researched, and that takes even more time. However, this does underscore the fact that some utilities have acknowledged how costly accepting payments in person can be, and, consequently, they’ve opted not to. If you decide to participate, you will be provided a link to a Google spreadsheet where you can log the number of payments received each day and the amount of time required for each activity. If you’re wondering if your utility is offering the best possible payment options, please give me a call at 919-232-2320, or email me at gsanders@edmundsgovtech.com for more information about how a business review could help you find out.
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