Project Management Institute Launches Alexa Skill to Enhance Customer Experience
Summary
The new Alexa skill will perform a range of tasks to answer frequently asked questions, including requests for information on membership costs, renewals, benefits, and requirements needed for PMI certification programs. “As artificial intelligence continues to evolve, we are committed to exploring and investing in voice technology and other AI skills that enable us to provide an experience that is conversational and compatible with our customers’ lifestyles. This powerful tool will enhance our customer service and digitally meet our members’ needs precisely when and where they wish.” Conversational user interfaces and voice assistants are advancing at an exponential rate. PMI plans to expand on the Alexa skill, including a customizable Flash Briefing and integrating user authentication through account linking for an even more personalized experience. We advance careers, improve organizational success and further mature the project management profession through globally-recognized standards, certifications, communities, resources, tools, academic research, publications, professional development courses and networking opportunities.