SAIC Partners With Espressive to Bring Next Generation IT User Experience to Customers
Summary
RESTON, Va.--(BUSINESS WIRE)--Science Applications International Corp. (NYSE:SAIC) is partnering with Espressive, a California-based technology company that has pioneered artificial intelligence for employee self-service needs. Espressive Barista virtual assistant will be incorporated in SAIC’s U-Centric next generation IT end-user solution to offer customers automated services for user questions, issues and requests using AI technology and natural language processing. Not just a “tech support” or chat-bot feature, Espressive Barista is a virtual assistant capable of improving the user experience by providing intelligent responses in the users’ preferred method, including phone, video chat and text. Adding Espressive Barista to SAIC’s U-Centric solutions provides a seamless user experience for IT capabilities that can span across all functions of an organization, including HR, facilities, payroll and more. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.
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