Housecall Pro Moves Hundreds of Agents to Talkdesk for Omnichannel Support
Summary
SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk, the cloud contact center for innovative enterprises, today announced their selection by Housecall Pro to power its customer service operations of more than 250 agents. Housecall Pro, the leading software platform for home service professionals to manage and grow their business, chose Talkdesk Enterprise Cloud Contact Center for its ease of use, omnichannel support, seamless integration capabilities and unmatched reliability backed by an industry-first 100% uptime SLA. The intuitive Chatbot Builder will enable contact center administrators to easily automate routine inquiries, identify interactions that need live agent support and automatically route them. Housecall Pro will also utilize Talkdesk for Salesforce integration with their CRM database to provide client data directly to the agent with automatic screen pops, saving handle time and improving the customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings.