ManageEngine Fortifies IT Analytics Solution with AI Assistant
Summary
Zia interprets questions posed in plain English via text or voice to generate visualizations instantly, and offers smart suggestions based on keywords used in search. IT teams, armed with analytics tools, are often so engrossed in firefighting network alarms or dealing with help desk incidents that they dont have time to analyze historical data and find opportunities for process improvement. With a conversational AI assistant built into their IT analytics tool, anyone in an organization—from CTOs and network operations center (NOC) teams to help desk managers, technicians, and support engineers—can quickly access the IT data they need, regardless of technical expertise. Zia makes it possible for non-technical users to analyze data without having to write SQL queries or programs, saving precious time that can be used to focus on improving the quality of IT services offered," said Rakesh Jayaprakash, product manager at ManageEngine. We have offices worldwide, including the United States, the Netherlands, India, Singapore, Japan, China, and Australia as well as a network of 200+ global partners to help organizations tightly align their businesses and IT.
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