Creative Virtual’s Founder & CEO to Present During Webinar on...
Summary
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, will be taking part in the CRMXchange Tech Tank webcast titled ‘Artificial Intelligence in the Contact Center’.During his presentation, Chris will explain why contact centres should focus on centralising knowledge management, integrating chatbots and live agents, and combining artificial intelligence (AI) with human input when they are developing and implementing digital customer experience initiatives.He will share live demonstrations of chatbots, virtual agents and live chat powered by Creative Virtual’s V-Person™ technology, as well as show how V-Portal™ (our knowledge management, workflow management and business intelligence platform) allows organisations to bring together humans and AI to create consistent, accurate, personalised and seamless omnichannel engagement.To learn more about bringing together humans and AI to enable anywhere, anytime customer and employee engagement, visit the Creative Virtual website .Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels.
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