Safelite Leapfrogs Competitors, Boosts Care and Customer Base, Builds Hurricane-Ready Infrastructure with NetApp
Summary
Based in Ohio, Safelite is the largest auto glass specialist in the United States, serving 6 million customers from more than 720 locations.Already grappling with how to manage 100x data growth from smart car technology and increasing product complexity, Safelite wasted no time replacing its aging infrastructure after facing performance challenges during the 2016 hurricane season.“Working with NetApp, we were able to weather one of the worst hurricane seasons on record this year, managing the influx of calls while competitors weren’t—we even took on more customers.”Looking to the future, Safelite is well positioned to continue to innovate, create new revenue streams, optimize operations, and actively seek out new customer touchpoints.Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation, and optimize their operations.
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