Cloud Computing Magazine Names Vonage a 2019 Product of the Year Award Winner
Summary
NewVoiceMedia Solution is Vonage’s intelligent, multi-tenant contact centre and inside sales offering that integrates all communications channels and interactions with customers, such as voice, video, chat and social apps, and plugs straight into an organisation’s CRM software for full access to hard-won data. Vonage’s fully-integrated cloud communications platform built on a microservices-based architecture enables businesses to collaborate more productively and engage their customers more effectively using intelligent interactions across all channels, including messaging, chat, social media, video and voice. Vonage’s NewVoiceMedia solution provides contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. Built from a true cloud environment, the award-winning solution integrates all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. Through education, industry news, live events and social influence, global buyers rely on TMCs content-driven marketplaces to make purchase decisions and navigate markets.