transcosmos Develops “AI Defender,” a New AI-Based Feature That Auto-Checks Service Quality in Call Centers, an Add-on to its Speech Recognition Solution “Transpeech”
Summary
transcosmos inc. is proud to announce that the company has successfully developed “AI Defender,” a new add-on AI-based feature, to its speech recognition solution “transpeech.” With “AI Defender,” call center operators can automate a process to confirm whether their agents have informed customers of guarantee clauses and other important notices. ■ An enhanced AI feature reduces data processing time by up to 98% compared to human operations Since its launch in December 2018, “transpeech” has been adopted by many clients and the number of call center workstations equipped with “transpeech” is expected to exceed as many as 2,000 by the end of FY2019. Proofs of concept conducted in partnership with clients show that “AI Defender” can cut data processing time by 98% compared to human operations. 【About transpeech】 transpeech is a speech recognition solution that helps clients address the challenges they face in the contact center business. Combining transcosmos’s proven know-how in contact center operations services accumulated over the years and the speech recognition system, transpeech lets businesses solve various operational challenges and improve service quality, reduce costs, prevent risks, plus more.