Dialpad Announces Acquisition of TalkIQ, Brings Voice-Driven Artificial Intelligence to Business ...
Summary
San Francisco: Dialpad, the pure-cloud business communications provider, today announced it has acquired TalkIQ, a real-time speech recognition, and artificial intelligence firm.By combining TalkIQ’s real-time speech recognition and natural language processing technologies with Dialpad’s communications solutions, Dialpad will deliver VoiceAI to help business teams capture and learn from conversations as they happen.By applying voice intelligence to all external and internal communications, Dialpad is enabling organizations to sell more effectively, conduct more efficient meetings, personalize the customer experience, and make smarter business decisions – automatically, in real-time, without installing new software.“AI-driven voice analytics represents a massive untapped opportunity in communications, and we’re bringing it to life with TalkIQ’s unmatched technology and engineering talent,” said Craig Walker, Dialpad CEO.By leveraging Automatic Speech Recognition (ASR), Natural Language Processing (NLP) and AI, VoiceAI enables teams to take a scientific approach to understanding and acting on conversations.
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