Showback & Chargeback Best Practices - Expert Panel Recap
Summary
In our recent monthly webinar, a dynamic panel discussion unfolded as experienced Nicus customers shared real-world insight from their experience implementing new showback and chargeback, along with the lessons and best practices gleaned along the way. The real purpose of implementing our ITFM tool was to give a new transparency to business unit stakeholders – to be able to show them how much they’re consuming of our different services and why that consumption costs what it does… all the various drivers behind it. We have leadership taking a deeper look at beginning of the year, when we do budget planning and mid-year forecast cycle review against our utilization, and that helps drive better business behavior. We use a chargeback methodology based on actual expenditures; and we rely on our cost model to set rates, measure usage, and ultimately bill customers. So, we use our projects to drive a lot of what’s in the service catalog, and we use roles for our labor also – so database administrators, developers and infrastructure engineers, testers, things of that nature.
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