Edify Labs Announces General Availability of New Cloud-Native Business Communications Platform, Edify Huddle
Summary
Hammond, the Edify Huddle AI engine, naturally understands customers, offers self-service bots, and routes interactions to the right agent anywhere in an organization if and when it’s time. With global availability and real-time redundancy in 12 data regions around the world, Edify guarantees 100% platform uptime or it will pay out 10x what was paid during downtime—making it the highest and most inclusive SLA in the market. The new generation of platform-based contact center infrastructure solutions—automatic call distributors (ACDs) and dialers that come with an open integration layer—position organizations to rapidly respond to changing market dynamics so that they can deliver a consistently outstanding CX.” - Donna Fluss, president of DMG Consulting LLC “For more than two decades, vendors have sold the idea of unified solutions. Finally, on this 20th anniversary of CCW, we are giving companies what they’ve always needed and asked for: the tools to bring their people together as if they’re under one roof, and to engage customers via any and every channel inside of a single interaction. We’ve removed all of the risk, the barriers, the fear, the messy integrations, confusing pricing, clunky servers, and disparate views into what agents, employees, and customers need, want, and do.