NMDWS teams with Software Next Door to Implement Softphone Solution with a 30% Productivity Improvement of their Unemployment Insurance Administration Hearings
Summary
They required a highly secure recording and communication infrastructure to store and protect sensitive information for the administrative hearings of their state Unemployment Insurance claims. The Agency required a highly secure recording and communication network infrastructure to store and protect sensitive information for the administrative hearings of their state Unemployment Insurance claims. The collaborative team of NMDWS and SND implemented the required, fully customized, scalable and secure solution, within the short timeline and at the cost projected in NMDWS’s budget. It is very refreshing to have a solution that works well, people like it, and our technical staff isn’t constantly having to fix.” “CloudCaller.io is a comprehensive softphone telecommunications application designed to be easily configurable, is 100% native to Salesforce and provides through use of Twilio’s communication platform the highest level of security and efficiency” said Dan Federman, CEO of Software Next Door. Our expertise in Salesforce Apex and Lightning, cloud communications, Java, JavaScript and native iOS and Android mobile apps is well-known and respected.