LiveVox and TDECU Share Keys to Optimizing the Customer Experience in a Digital Environment at CCW 2019
Summary
The session will discuss how leading businesses are evolving their contact strategies to meet customer demands in today’s digital age. Cloud innovation is simplifying the path to seamless digital engagement by incorporating modern channels, CRM and WFO all into a single solution – without large investments or integration headaches. I look forward to joining Tony to share more on this and other best practices to improving the digital experience for customers at CCW 2019.” LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12+ billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together.
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