United Telecoms launches real-time call transcription, sentiment alerts for SA contact centres and SMEs
Summary
United Telecoms has launched real-time call transcription and sentiment alerts across its United Voice Cloud ecosystem. The feature turns live voice calls into searchable text and flags difficult conversations as they happen. Customers can activate it on selected queues or extension groups without new hardware, and they can send transcripts into CRM, help desk, analytics, or custom applications. The company says the feature helps South African businesses improve coaching, compliance, and follow-up across contact centres and SMEs.
AskAI Classifications
Sectors
Telco and ISP
VOIP and UCaaS Software
Functions
Sales and Customer Experience
Call Center Management
Linked Companies
Apple Inc.
$1B+
United Telecoms
$1M to $5M