7 Customer Service Trends That Will Shape The Future Of Marketing
Summary
Michael Brenner, CEO, Author, and marketing guru strongly agrees, stating that “Experiences are the only thing people are willing to pay a premium for, not your brand, logo color or product.” Furthermore, Tiffani Bova, a Salesforce Customer Increase Evangelist cited Uber as a case study: “People prefer to wait for Uber cabs while staring at other taxis drive pass them.” The summary is that you can rule the market by providing quality customer experiences from entry to exit point even if your competitors offer better products or pricing. By implementing WayBlazer’s AI technologies to their hotel offering they’ve seen a 10% rise in online bookings conversions and huge leaps in website engagement. You can provide customers with Intelligent, rapid support and direction beyond human capacity effortlessly as a result of the ocean of data that can be quickly pulled from. This is because IoT (Internet of Things) and integrated technology offers amazing customer experience by creating a consistent link between the user and the brand. Furthermore, BMW linked up with IBM to create a system that monitors the car more than the owner is capable of doing and sends alerts based on the results.
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