JAMS Software Launches JAMS Incident Management for On-Call Alerting and Escalation
Summary
JAMS Software launched JAMS Incident Management, a new on-call alerting and incident management product for IT operations, service desk, and engineering teams. The tool routes alerts through voice, SMS, push, email, Microsoft Teams, and Slack, then escalates them through on-call rotations until someone responds. It integrates with JAMS Scheduler and supports prebuilt connections to Azure Monitor, ServiceNow, and Zendesk. The company offers a free plan, self-serve paid tiers, and enterprise pricing, and the service runs on Microsoft Azure with SSO and audit features.
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Functions
Developer and IT Infrastructure
Human Resources
Workflow Orchestration
