The Next Generation of Agent Assist is Here with Balto

▤ Summary

Balto launched RTG3, a new agent-assist experience for contact center teams that adds ambient agentic intelligence to the agent desktop. The platform automatically surfaces customer history, relevant context, and knowledge answers while calls are in progress. Balto says the product integrates with CCaaS and UCaaS systems, supports personalized workspaces, and is available immediately to existing customers. The company also highlights ROI benefits such as better retention, faster ramp time, lower handle time, and improved conversion rates.

▦ Linked Companies

Balto

$10M to $25M