Zendesk Introduces Zendesk Duet to Unite Sales and Service for More Connected Customer Experiences
Summary
Duet brings the power of Zendesk Sell and Support together in one combined offering to help businesses operate their sales and service teams freely without constraints. Customer experience transcends any single function or team,” said Mikkel Svane, Zendesk founder, CEO and chairman. “With Duet, were changing the CRM landscape forever by breaking down the walls between customer-facing teams and making it easy for companies to get started quickly with a joint offering for sales and service.” A recent Zendesk survey of small and mid-sized businesses found that 86 percent of software buyers ranked the ability to share customer data between sales and support tools as very important when evaluating what software to buy. “We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information,” said Simon Rodrigue, senior vice president and chief digital officer at Staples Canada. Zendesk serves businesses across hundreds of industries, with more than 145,000 paid customer accounts offering service and support in over 30 languages.
Classifications
AskAI Classifications
LabelsLinked Companies
