Telviva launches intelligent digital agent Viva to fast-track enterprise AI adoption for SA businesses
Summary
Telviva has launched Viva, an intelligent voice and text digital agent aimed at helping South African businesses adopt enterprise AI. The product handles customer routing, knowledge-based responses, and more advanced CRM or ERP integrations across four tiers. Telviva says Viva is built and hosted locally, supports voice and WhatsApp, and includes POPIA-aligned data protection for regulated industries. The company positions the product as a way to reduce contact-center load, improve first-contact resolution, and keep humans involved for complex interactions.
AskAI Classifications
Sectors
Telco and ISP
VOIP and UCaaS Software
Functions
Sales and Customer Experience
General Sales Software
Linked Companies
Telviva
$10M to $25M