Tough Questions Clients Ask (and How to Answer Them)

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Summary

Here’s a run-through of some of the toughest questions clients and prospects will ask you during that crucial first phone call, and how to answer in a way that shows you’re the expert they need to solve their hiring challenges. Read: How to overcome the PSL objection in recruitment Of course clients want to know what they are paying for, but it can be tough to strike the right balance between being informative and overloading them with contact to the point that they dread your phone calls. Whether that be regular email updates or a scheduled weekly call - just asking this simple question helps you stand out from the crowd and shows that you actually listen. This is a question that every recruiter dreads, but don’t worry - here’s how to get round it… To tackle this one, you need to have a solid answer that shows you’re not solely in it to make a quick buck, but you actually care about the outcome. A common alternative is to offer a refund based on how long the candidate worked at the firm, with the amount to be paid back decreasing over a three-month basis.

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