Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence
Summary
MINNEAPOLIS--(BUSINESS WIRE)--Calabrio today announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry. Calabrio’s customer experience intelligence suite embeds analytics and visual discovery into everyday tools, including WFM, empowering users in every role to consume and act upon data with less effort and more precision. These solutions provide companies with internal and external analytics, and productivity tools that enhance customer and employee engagement,” commented Donna Fluss, president of DMG Consulting LLC. We look forward to continuing on this path together, delivering value and an outstanding level of service that ensures customer success.” “The adoption of solutions that engage employees has accelerated rapidly,” said Paul Stockford, president and chief analyst at Saddletree Research. We are a global team of innovators and experts focusing 100% on WFM, enabling companies with user-friendly automation and optimization of omnichannel forecasting, scheduling, and people management.
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